Cancel or downgrade
Selecting Free or a lower plan schedules the change for the next charge date; current-period configuration and entitlement remain until then. Upgrades take effect immediately. Cancellation does not automatically delete the account, Campaigns, data, or unused top-up credits.
Payments and credits
Crypto transfers may be underpaid, overpaid, delayed, or reduced by network fees. Credits are issued only for provider-verified received value. Order status and the downloadable receipt show actual received value and credits issued.
Refund review
Consumed credits, a service period already provided, and correctly fulfilled top-ups do not receive an automatic refund. The account owner may submit an order ID for a duplicate charge, incorrect credit, or technical failure. Outcome and method depend on verification, payment-rail capability, and applicable law. Statutory rights are not limited.
Contact
We expect to reply to ordinary product, billing, and privacy requests within two business days. This inbox is not staffed 24/7; confirmed major incidents are prioritized and affected accounts receive continuing updates.
Do not email passwords, API secrets, full click IDs, wallet private keys, or unnecessary personal data.