How to report
Include the affected hostname, start time and timezone, visible HTTP status or symptom, and whether login, payment, Campaign, PWA, or event delivery is affected. Do not send secrets or personal data.
How we update
Confirmed P1 incidents are prioritized. Directly affected account owners receive an actionable next step by email, with an approximately 30-minute update target while an incident remains active or until a clear handoff. The inbox is not staffed 24/7, and absence of a public notice does not guarantee every function is healthy.
Payment incident
Do not repeat a payment or manually compensate credits. Keep the order ID, check Billing status and receipt, then ask billing support to reconcile the settlement and credit ledger.
Contact
We expect to reply to ordinary product, billing, and privacy requests within two business days. This inbox is not staffed 24/7; confirmed major incidents are prioritized and affected accounts receive continuing updates.
Do not email passwords, API secrets, full click IDs, wallet private keys, or unnecessary personal data.